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Refund and Cancellation Policy

Last updated: 10 November 2026OMRAR SOFTWARE LTD

This Refund and Cancellation Policy explains the terms for cancelling a subscription and for refunds for the OmrarCast service (https://omrarcast.com) provided by OMRAR SOFTWARE LTD ("OMRAR").

1. Free trial

The free trial lasts 30 days, can be used on up to 2 screens and does not require a credit card. Because no payment is taken during the trial, there is nothing to refund. If you do not want to continue, you do not have to do anything; when the trial ends, your data is kept for 30 days as described in the Privacy Policy, and then deleted.

2. Cancelling your subscription

  1. You can cancel your subscription at any time from the dashboard or by writing to info@omrar.com.
  2. Cancellation takes effect at the end of the current subscription period. You keep using the Service until the end of the period, and the subscription does not renew.
  3. To avoid the next automatic renewal, cancel before the renewal date.

3. Refunds on yearly subscriptions

  1. If you ask within the first 14 days of a yearly subscription, we refund the unused portion.
  2. The refund is calculated pro rata by day: the part of the annual fee that corresponds to the days you have used is deducted from the amount you paid.
  3. After the first 14 days, yearly subscriptions are not refunded; the subscription ends at the end of the period.

4. Refunds on monthly subscriptions

Monthly subscriptions are not refunded. Cancellation takes effect at the end of the current month, and nothing is charged for the following month.

5. Changing the number of screens

You can add or remove screens during a subscription. The change is reflected in the number of screens on the subscription and in the pro rata calculation. This calculation does not replace the refund terms above.

6. Content management, Design + management and Design

  1. The Content management and Design + management add-ons follow the refund terms of the subscription or prepayment they belong to. Work already carried out by the OMRAR team under these services (content preparation, editing, design, publishing and similar) is not refundable.
  2. Each Design includes 2 revisions. A design that has been delivered and approved by the Customer is not refundable.
  3. If we reject a design request because we cannot carry it out, the design credit it used is returned to your account.

7. Your statutory rights

The Service is intended for businesses. If you are a consumer, your statutory rights, including any right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are not affected by this policy. If you ask for the Service to begin immediately and it has been fully provided, the right to cancel may be lost as the law allows; any refund in that case follows the terms in this policy.

8. How to request a refund

  1. Send your request to info@omrar.com from the email address registered on your account, with your subscription details.
  2. We review your request and let you know the result by email.
  3. Approved refunds are paid through Stripe to the card used for the payment.
  4. How quickly the refund appears depends on your bank's processing times and can take several business days.

9. Other cases

  • If we make a duplicate or incorrect charge, we refund the excess amount.
  • No refund is given where we terminate an account for a breach of the Terms of Service.
  • Rights that the law gives you and that cannot be waived are not affected.

10. Contact

For refund and cancellation requests: info@omrar.com. Telephone: +44 7473 949331.